Increase Profitability with Work Order and Service Management Software

We all know these stats:  In 2021, there are a reported 150,274 convenience stores serving Americans with 80.9% of those selling fuel.  Convenience stores with fuel stations fill 80% of the gasoline needs for drivers in the United States.  In 2018, CSNews reported that an average convenience store served as many as 1,100 customers per day.  All of this combined shines a light on the importance of maintaining a clean and safe business.

Service Management Software

However, what we really need to look at is how quickly those 1,100 customers make a snap judgment about the quality of your store.  It’s estimated that when two people meet, it takes only 7 seconds for them to form judgments about each other.  The same is true for a customer arriving at your location.  Everything they see about your business—from the advertising signage on the freeway to the crispness of the parking lot stripes to the cleanliness and operability of the restrooms—all contribute to the customers’ decision mindset about whether to purchase a product from you if they will return again and what they will tell friends and family about their visit.  Within seconds, customers form solid judgments about the quality of your business.

This is why using work order and service management software tracking is important for your business.  Sure, it makes the job of keeping track of the work easier—but it’s critical because the result of using the software makes a significant difference on sales and your bottom-line profitability.  Every time a customer sees your business or steps foot in your store, you want to make sure the impression they get is of a clean, safe, attractive, and modern business operation.

What does work order and service management software do?

  1. Creates efficient work cycles. By tracking the maintenance and repair schedule of all components within your facility, the software can consolidate repair calls so one vendor can perform work on several projects during the same visit.
  2. Allows for better planning. Once you have a better handle on what types of jobs will come up at different intervals, it is easier to bid out work and review prospective vendor contracts.  You may even negotiate better pricing by having one vendor perform multiple jobs or service a number of locations simultaneously.
  3. Know the status of your assets at all times. Good software will manage the status and valuation of all your infrastructure and equipment assets.  In the event of a disaster, you’ll know what repairs need to be made and what value to provide to insurance adjusters right away.
  4. Take the legwork out of work orders. These systems will automate the maintenance ticketing process according to the predefined schedule using descriptions already loaded into the system.  Many systems will communicate directly to vendors and allow them to update tickets after the work is performed.
  5. Keep up-to-date on maintenance and repairs. Deferred maintenance builds up and the costs to perform repairs down the road outweigh the expenses to perform maintenance along the way.  Customers notice dirty environments, out-of-order equipment, and dilapidated structures immediately and devalue products sold there.

What components need to be tracked?

Once you sit down and consider all the components of your business that require updating and maintenance, you’ll see the enormous extent of possibility:

  • Signage
  • Parking lot sweeping, re-pavement, and striping
  • Lighting and bulb replacement
  • Daily store cleaning/custodial work
  • Restroom maintenance
  • Cleaning supply ordering
  • Window cleaning and repair
  • Exterior and interior painting
  • Floor refinishing
  • Refrigerator and freezer case maintenance
  • Fuel tank maintenance
  • Roof cleaning

Work Order and Service Management isn’t just for the store, either!

For those businesses operating fleets, these same types of software track the maintenance and repair work for vehicles, too.  Using this software makes it easy to know when oil should be changed, tires replaced, and other routine maintenance completed.

Interested to learn more about adding this technology to your business?

Contact our team at WEnd Consulting to discuss how work order and service management software will make your business more profitable.

Or, join us for our FREE Webinar on April 13 to examine SimPRO, an industry leader in work order and service management software solutions.  We’ll discuss real-world situations where implementing SimPro made significant differences on business’ bottom lines and how easy implementation is.